Support Center

Support Center

One place for players and customers to get help with gameplay, accounts, purchases, and technical issues across all of our titles.

Players Studios & Partners Billing Technical
Support hours: 9:00 AM–6:00 PM CDT · Monday–Friday · Average response time: under 24 hours.

Player Support

Help with gameplay, performance, connectivity, and account access for all of our games.

Troubleshooting

Start here if the game is crashing, running poorly, or failing to connect.

  • Game crashes or will not start on PC or console.
  • Low FPS, stuttering, or long loading times.
  • Connectivity issues, disconnections, or matchmaking failures.
  • Missing items, progress, or rewards after a match or purchase.
Update drivers Verify game files Check server status

Account Assistance

Support for login, security, and linking accounts across platforms.

  • Password recovery and login issues.
  • Account security tips and two‑factor authentication.
  • Linking or unlinking accounts across PC, console, and mobile.
  • Suspicious activity or suspected account compromise.
Reset password Report compromised account

Gameplay Help

Learn the basics, explore advanced mechanics, and stay up to date.

  • In‑game tutorials and beginner guides.
  • Patch notes, balance changes, and new content updates.
  • How to report bugs, exploits, or abusive behavior.
View patch notes Report a bug

Community & Self‑Help

Connect with other players and browse community‑driven solutions.

  • Community forums and discussion boards.
  • Player‑created guides and tips.
  • Known issues and temporary workarounds.
Visit forums Known issues

Customer & Business Support

Billing, purchases, technical requirements, and partner inquiries for customers and studios.

Purchases & Billing

Questions about payments, refunds, and in‑game purchases.

  • Refund requests for eligible purchases.
  • Payment failures, duplicate charges, or declined transactions.
  • Missing in‑game currency or items after purchase.
  • Receipts, invoices, and tax documentation.
Check purchase history Billing dispute

Technical & Platform Support

Ensure your device and environment meet the requirements for our games.

  • Installation help and launcher issues.
  • Minimum and recommended system requirements.
  • Supported platforms, regions, and languages.
  • Hardware recommendations and optimization tips.
System requirements Supported platforms

Contact Us

Choose the channel that best matches your issue so we can respond as quickly as possible.

Email Support For non‑urgent questions, account issues, and general inquiries. support@munnuo.com
Live Chat Available during support hours for real‑time assistance. Hours: 9:00 AM–6:00 PM CDT · Monday–Friday
Community Forums Ask questions, share feedback, and get help from other players. Requires a free account to post.
Business & Partnership For publishers, studios, and partners. contact@munnuo.com

Frequently Asked Questions

Quick answers to the most common questions from players and customers.

How do I recover my account?

Use the “Forgot password” option on the login screen. If you no longer have access to your email, contact support with proof of ownership (purchase receipts, usernames, etc.).

What platforms do you support?

Platform availability varies by title, but we generally support PC, major consoles, and select mobile devices. Check each game’s store page for details.

How do I report a bug?

Use the in‑game report tool where available, or submit a ticket with steps to reproduce, screenshots, and your platform information.

Can I request a refund?

Refund eligibility depends on the platform and time since purchase. Start with the store where you bought the game, then contact us if you need more help.

Are your servers down?

Check our official server status page or social channels for real‑time updates on outages, maintenance, and known issues.

How do I appeal a ban?

Submit a ticket under “Account & Enforcement” with your account ID and any relevant details. Appeals are reviewed manually and may take several days.

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